PLATFORM

Get a jump start with our communication platform.

A communication platform designed specifically for the creation, management and distribution of personalised messages. Eclipse knows exactly how to set up and organise this chain, which is why we synthesised the entire process into a single End-to-End platform.
Open the door to personalised communications and benefit from robust, standardised processes that let you respond to changing markets instantly. Business users can now manage and publish content safely and efficiently.

Integration

Customer data are often stored in multiple source systems and play a crucial role in the communication chain. Our communication platform can link up with source systems and third parties that help improve the customer experience.

Data can be structured, unstructured or formatted. The amount of unstructured data has grown thirty-fold over the past 10 years and is still growing exponentially today. Eclipse provides a platform that makes it possible to synthesise data of various types originating from multiple source systems into a single, structured, "actionable" dataset that can be directly used for personalised communication.

In addition, Eclipse incorporated the Canonical Data Model (CDM) into the platform architecture to facilitate standardisation at the data level. In the CDM, we use a segmented structure with predefined data types such as personal data, address data, reference data, production data, distribution data and content data.

On the platform, the JSON or XML datasets are processed based on CDM guidelines, making it possible to validate the supplied data about the entire process. Here’s out it works: Your organisation provides the data in the CDM format or the default data format for your source systems. We then convert the data and enrich it to the default CDM format or validate the supplied CDM data to allow for further processing.

If any data translation is required, we will make sure that all the data processed are complete and up to date, as this is essential if you are to make optimum use of the various features of our platform.

Content

Use the world’s ultimate content manager to compose messages and posts regardless of device or channel. We enable organisations to respond to changing markets rapidly by safely allowing business users to manage and publish content.

Content management provides opportunities for sharing content across touchpoints and channels for greater efficiency, consistency and control. Business authoring capabilities provide dedicated user interfaces for content creation, management and approval.

At Eclipse, we embrace intuitive browser-based tools for content management and make sure that all our tools are easy to use even for less technically savvy business users. Eclipse uses API-based calls to access the centrally managed content and content-related services, which allows our service to retrieve content from API endpoints or push it to other systems.

Manage

Make quick and controlled changes in our user-friendly software, which supports collaboration on complex messages with a robust approval process.

With scenario management, our customers get access to a visual workflow to combine all available output channels into a single, complete communication scenario and link different triggers to modular output channels. This enables users to easily manage the available communication channels through a transparent editor by dragging and dropping and even to configure ‘If This then That’ actions and triggers.

Channel

Communication is increasingly transforming from a monologue to a dialogue and, above all, must support relevant and personal interaction with customers. We facilitate this transformation across interactive mobile and traditional communication channels Increasingly often, this interaction manifests itself as a conversation through various channels, with consumers now being able to contact companies via chat and phone, or by completing an online form. Generally speaking, the company will then respond through the same or different channels, such as text messaging, e-mail or letter. Consumers want to be able to open and read messages on their mobile phone and expect not to have to repeat themselves, because organisations already know them well.

Insights

Because we manage the entire communication chain, from data to distribution, we present all insights from this chain in a clear, accessible manner, based on real-time information and a tailored approach for each user. In our Microsoft Azure environment, we record and log all processes and activities for at least 6 months, or more if so desired. All processing steps and responses can be found in our widget-based dashboard, which can be accessed from the portal. This dashboard provides a bird’s-eye view of the communication history of each single customer at every step of their journey, enabling users to track, analyse, start or stop communication at any time. The production engine can convert data into myriad output formats, including DOCX, PDF, HTML5, CSV, TXT, AFP, Creo VPS, IJPDS, MIBF, NexPress VDX, PCL, PPML, PostScript and VIPP.

End-to-End platform

We have integrated the entire communication chain, from data to content and workflow and from distribution back to data, into a single platform. Pick your own optimum level of support.

We stay responsible for “operational excellence”, which is why we don’t “do” traditional supplier - customer relationships. Instead, we act as a partner, finding solutions to manage customer communications together.

Not only will you be working with a service provider for a solution to manage customer communications, but with experts who know these software tools inside and out and understand the challenges that businesses face today.

We will relieve the pressure on your organisation and IT department with our platform and service model, focusing on management, day-to-day logistics and problems, so you can look out for strategy and customer engagement.

What we can do for you, apart from managing communications:

  • Software development
  • Daily content changes
  • Migrations from old to new
  • Document redesign

The entire platform is cloud-based, allowing for greater scalability and security and paving the way for product innovation.