Arranging and executing the perfect customer journey, giving customers or employees specific tasks and roles, initiating actions based on the behavior of customers or employees? At Eclipse we organize these activities using our dynamic workflow.
Eclipse’s Dynamic Workflow is not a fixed or rigid management environment. Rather, Eclipse develops customized workflow environments with processes that fit in with your team, customer group or organization. Dynamic Workflow integrates seamlessly with our Customer Communication Management as a Service.
Each process is started and completed, followed by the next process. Each process can be given a deadline or initiate a trigger when an action is not taken. In that case, a customized announcement, confirmation or reminder can be sent by text message, e-mail or letter via our CCaaS.
A number of examples to make the somewhat abstract concept of a dynamic workflow clearer.
In all three examples Dynamic Workflow plays an essential role. Dynamic Workflow allows you to customize your processes. You can even integrate an additional workflow (e.g. “a customer signs up a second time”) into a basic workflow (e.g. “customer sign up”).
An optimally integrated workflow is not only about processes. The workflow can also include forms that a customer or employee has to fill in or approve. Uploading or downloading documents needed in the process is another aspect for which a dynamic workflow environment is well suited. Moreover, the connection between Dynamic Workflow and CCM ensures that customers are always approached in the appropriate manner.
At Eclipse we give you the opportunity to set up your own workflows using our smart cloud software. Of course, Eclipse can also set up these workflows for you in consultation with one or more employees.