The e-mail you sent wasn’t opened. Therefore, you want an automated reminder to be sent by SMS. In addition, the call center has to call the customer, just to be sure. This method requires that applications intercommunicate perfectly: intelligently, automatedly, and securely.
Eclipse takes care of well-functioning application integration to realize perfect, unambiguous communication. Together with our customers, we look at how we can achieve this integration. Via API links, sFTP, Message Queue or web services. Whatever feels comfortable and is feasible.
In addition, we brainstorm with you about the channels that your organization does not yet use but considers for the future. These could, for example, be newer communication channels such as WhatsApp for Business or a smart chat app.