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On this page you can download our paper about our CCM services. The goal of this paper is to outline what Customer Communication Management as a Service (CCMaaS) means, and what the implications will be for Enterprises and Service Providers that evolve their IT infrastructures and software implementation preferences.

For readers who are not familiar with the CCM industry, we have provided a brief introduction and reference to more materials. At Eclipse, we define Customer Communications Management as a Service (CCMaaS) as the cloud-based creation, management, and fulfilment of personalized, omni-channel communications at scale. In this context, omni-channel refers to communications that are channel and/or device-agnostic, meaning that they can be sent across physical and digital channels with minimal friction and ideally reach a consumer with a relevant message at any point along the customer journey.

The paper explains the domain of Customer Communication in more detail, with the accompanying challenges and an overview of our solution.

You can download the paper here

For more information please contact us.

Eclipse Group (or “Eclipse”) is a Dutch hosted managed services provider offering a “CCM-as-a-Service” platform along with associated services. These offerings include integration, customization, or specific IT development, as well as hosting and maintenance services.

They have been developing their Customer Communications Management as a Service (CCMaaS) platform since 2019. The CCMaaS platform is a robust, multi-tenant, highly scalable, and full-service SaaS application, currently in production in the Dutch market with some large clients

Aspire, a global analyst and market research firm in the CCM and CXM industry, analyzes and ranks software vendors in regularly updated interactive online grids, called the Aspire Leaderboard. Eclipse has recently been named a Leader on the Leaderboard in the 2023 Communications Experience Platform (CXP) and CCM-CXM Implementation Services (CIS) grids.

“It is an honor to enter the well renowned Aspire Leaderboard. To be recognized as a leader in the Communications Experience Platform (CXP) and CCM-CXM Implementation Services (CIS) grids is a testament to our team’s hard work, our commitment to excellence, and to the strong relationships with our trusted clients and partners,” said Stijn Giesberts, CEO of Eclipse Group. Our major differentiator is the strong CCM cloud platform developed to run natively on Azure. Furthermore, we are leading the way with our very flexible and intelligent scenario management engine, offering advanced workflow automation and out-of-the-box API-based integration capabilities and payment processing, filesharing, forms-based data collection and processing, meta data reporting, job batching, as well as archiving and integration with government portals .

The Aspire Leaderboard also shows that Eclipse has recently undergone some strategic changes and is focusing on innovative aspects of CXM like the investment and creation of its own intelligent form solution offering flexible, secure, and easy to use data collection capabilities based on password-less authentication leveraging magic links. There are also very interesting developments in the area of artificial intelligence where this is being positioned for migration projects, content creation, translation and customer journey building.

“In our evaluation of Eclipse, we were impressed by the strength of its CCM cloud platform, particularly its ability to run in either single-tenant or multi-tenant SaaS mode based on a combination of own and third-party technologies, while providing a flexible solution that can be adapted to the needs of its enterprise customers,” said Kaspar Roos, CEO & Founder of Aspire. “Eclipse is proving to be an ambitious player that is poised for further expansion.”

 

About Aspire

Aspire Customer Communications Services is a boutique consulting firm specializing in the Customer Communications Management (CCM), Customer Experience Management (CXM), and Customer Journey Management (CJM) industries. Through deep market expertise and global insights, Aspire works with Software, Services and Solution providers, and Business Advisories and Private Equity Firms to help them achieve their CCM goals. Find more information about how Aspire is helping organizations navigate the complexities of the customer communications world at Aspire | Customer Communications Services (aspireccs.com).

April 2023

New York and Amsterdam based Private Equity Firm Novidam Capital Partners* has acquired the
stock of the Netherlands based company, Eclipse Group. A part of the existing Management Team
will be joining the ownership.

Eclipse Group is a Hosted Managed Service Provider in the Customer Communication Management
domain. Eclipse assists their clients in transforming their customer communications processes and
experience from analog and physical point solutions, to a digital first approach where all customer
communication is integrated into one platform.

The Customer Communications Management as a Service (CCMaaS) solution is a unique, highly
scalable, and full-service, SaaS application, currently in production in the Netherlands and venturing
outwards. A representation of clients are KLM Royal Dutch Airlines, De Nederlandsche Bank, Aegon,
and multiple governmental agencies and large utility companies.

CCMaaS enables companies to communicate efficiently through all possible channels, control all
customer communication through one platform, and reduce cost by shutting down costly legacy
systems & point solutions, while improving NPS and employee satisfaction. This is what makes
Eclipse Group and CCMaaS unique and sets itself apart from competition.

From the solid base which is already there, Eclipse Group and Novidam Capital Partners will further
expand in Europe and into the United States, pursue a high-growth and innovative roadmap, and
continue the trusted relationships with existing clients and partners.

“I’m very proud of the progress we have made over the years. With the new capabilities of our
CCMaaS solution we are ready for the future. Together with Novidam Capital Partners and our new
Board Members we are positioned well to take the next steps in our journey”, said Gijs Le Blanc, the
company’s CTO & co-Founder.

“I’m honoured to work together with the outstanding Eclipse teams in the Netherlands and
Macedonia. Looking at the special technology Eclipse provides and the many happy customers we
have, I’m more than confident that we will succeed in helping our existing and new clients in bringing
their Customer Communications Management processes to the next level” said Stijn Giesberts, the
company’s newly brought in and fresh CEO.

“We are very excited to partner with Eclipse. Together with Gijs le Blanc and the existing team, and
under Stijn Giesberts’ leadership, we intend to remain the number one provider in the Customer
Communication Management domain; adding services, reaching more departments within our
existing client base, and, expanding internationally”, said Alexander Schuil, NCP’s Managing Partner.

*Novidam Capital Partners (NCP) is a values-driven investment firm focused on tech-enabled service
companies. NCP works with exceptional management teams and entrepreneurs and helps them grow
superior and sustainable companies, fostering long term partnerships