Meet your customers’ expectations with personalised, real-time contact and automate interactions on your customers’ preferred channel.Our platform centralises all your communication activities, keeping you in control.
We connect systems, provide access to the world’s best content management software, and manage distribution across multiple channels. Create the ultimate experience by putting business users in control and designing flexible customer journeys.
How do you ensure uniform communications across systems? How do you optimise collaboration on complex documents? How can I reduce the pressure on my IT department without jeopardising rapid innovation?
The answer to all these questions? Eclipse! Taking challenges off your hands.
Suppose a customer opens an e-mail, clicks on the link in that e-mail but ultimately doesn’t log in to their account? As a result, the action expected of the customer, such as modifying a subscription, passing on data or accepting an offer, does not take place. Now what?
This is a real scenario that needs to be thought through in advance. This kind of thinking ahead is what Eclipse does for and together with organizations. We always make a list of several ‘what if’ and ‘if then’ scenarios. To do this, we use Scenario Management, the data in our Canonical Data Model (CDM), and the connection between different applications.
A number of examples to make the somewhat abstract concept of a dynamic workflow clearer.
In all three examples Dynamic Workflow plays an essential role. Dynamic Workflow allows you to customize your processes. You can even integrate an additional workflow (e.g. “a customer signs up a second time”) into a basic workflow (e.g. “customer sign up”).
An optimally integrated workflow is not only about processes. The workflow can also include forms that a customer or employee has to fill in or approve. Uploading or downloading documents needed in the process is another aspect for which a dynamic workflow environment is well suited. Moreover, the connection between Dynamic Workflow and CCM ensures that customers are always approached in the appropriate manner.
At Eclipse we give you the opportunity to set up your own workflows using our smart cloud software. Of course, Eclipse can also set up these workflows for you in consultation with one or more employees.
How long are customers ‘on hold’ on the phone? What works better as a reminder: SMS or WhatsApp? How long does it take to turn a prospect into a customer? Within how many days will an invoice be paid? How often does a customer log into their user account? How is the NPS score developing? Whatever figures you want to measure, Eclipse provides tailor-made KPI-BI dashboards.
Eclipse realizes tailor-made KPI-BI dashboards based on the specific goals that are important and relevant to your organization. We determine these goals in mutual consultation. The dashboards we develop provide the necessary insight in a clear way. We can unlock the dashboards for multiple devices: smart phone and desktop, for example. Which makes real-time monitoring and adjustment easy.
Links to external data? To compare / benchmark the results of your organization with those of others? It’s all possible. Eclipse ensures that applications are connected in a reliable and sustainable way.
You’re considering developing an app. Not least because push notifications and the ‘red dot’ in the app will make the user more willing to take action. You also want to use WhatsApp as a communication channel. Where do you start? How do you set up these channels cleverly? And how can you be sure that you never lose customer data between these channels?
Eclipse specializes in facilitating and linking customer channels. WhatsApp, personal letters, user environments, and voice messages are familiar territory to us. Through our Canonical Data Model (CDM) we ensure that information from one channel, for example an app, is automatically updated in another channel, for example the user environment. This ensures one complete communication profile.
And do you want to be sure that a message has been received or read? Via Closed-Loop, we can provide insight into the actions that a customer has or has not carried out.
Below you will find an overview of the channels we use for our customers. What do we do with new channels? Voice speech, TikTok or video calls? No problem. We always quickly integrate all new channels.