Channel

Customer interaction increasingly takes place as an interactive customer journey that runs through various communication channels. For example, a consumer can contact a company via chat, telephone or by completing an online form. The organization generally responds via the same or different channels, such as text message, email or letter. Consumers also expect messages to be easy to read on their mobile device and not have to repeat themselves because the organization already knows them well.

Eclipse specializes in linking these customer channels. WhatsApp, SMS, E-mail/registered e-mail, Print, voice messages, linking with my-environments and linking with the Dutch government Message Box are our expertise.

We ensure that information from one channel, for example an email, is automatically updated in another channel, for example the user environment or archive. And do you want to be sure that a message has been received or read? Through Closed-Loop we provide insight into the actions that a customer has or has not carried out.